Chapter 103 Public Service Commission

Article 1 Common Carriers

Subarticle 1 Common Carriers by Rail and Express Companies

103-1 to 103-5. Repealed as of December 31, 1976.

103-1 to 103-5. Repealed as of December 31, 1976.

103-6. Notice to be Posted.

103-7. Opening Waiting Rooms.

103-8. Waiting Rooms.

103-9. Heating, Lighting, etc., of Coaches.

103-10. Handling Baggage.

103-11. Notice as to Delayed Trains.

103-12. Notice of Change in Schedules.

103-13. Accidents.

103-14. Closing or Discontinuing Depots, Stations and Agencies.

103-15. Discrimination.

103-16. Notice as to Obstructed Trains.

103-17. Repealed by State Register Volume 12, Issue No. 5, eff. May 27, 1988.

103-18. Filing Reports and Furnishing Information.

103-19. Stopping Passenger Trains at Stations.

103-20. Conductors on Pullman, Dining Cars, etc.

103-21. Rates Applicable to Roads Under One Management or Control.

103-22. Local Shipments.

103-23. Joint Rates Defined, Manner of Making Combination Rates.

103-24. Rates Between Competitive Points.

103-25. Distances for Changing Rates.

103-26. No Change of Rates Without Approval of the Commission.

103-27. No Discrimination Allowed.

103-28. No Rebate Permitted.

103-29. Obligation to Serve.

103-30. Notice to be Given Before Change of Rates.

103-31. When Rates are Effective.

103-32. Conflict Between Rates.

103-33. Delays in Transportation.

103-34. Repealed by State Register Volume 12, Issue No. 5, eff. May 27, 1988.

103-35. Articles Not Classified.

103-36. Repairs and Improvements.

103-37. Adjusting Overcharges.

103-38. Rates for Less than Carloads Not to Exceed Carload Rates.

103-39. Repealed by State Register Volume 12, Issue No. 5, eff. May 27, 1988.

103-40. Railroads Required to Furnish Information.

103-41. Carload and Ton Defined.

103-42. Assessing Rates Where Not Otherwise Provided for.

103-43. Posting of Rates.

103-44. Regulating Charges for Shorter Distances.

103-45. Erecting Depots.

103-46. Time Tables.

103-47. Weighing Carload Shipments.

103-48. Handling Freight at Non-Agency Stations.

103-49. Handling Freight Cars on First Class Passenger Trains.

103-50. Grain-Cleaning in Transit.

103-51. Milling-in-Transit Rules.

103-52. General Rule.

103-53. Posting Schedules.

103-54. Changes in Rates and Classification.

103-55. Accidents.

Subarticle 2 Practice and Procedure in Proceedings Involving Common Carriers by Rail

103-60 to 103-73. Repealed as of December 31, 1976.

103-60 to 103-73. Repealed as of December 31, 1976.

103-74. Guidelines for Rail Regulation.

Article 2 Motor Carriers

Subarticle 1 General

103-100. Authorization of Rules.

103-101. Application of Rules.

103-102. Definitions of Terms.

103-103. Regulated Carriers Must Maintain Copy of Motor Vehicle Carrier Law and Commission's Rules and Regulations.

Subarticle 2 Classification of Motor Carriers

103-110. Class "A" Motor Carrier - Certificate of Public Convenience and Necessity.

103-111. Class "B" Motor Carrier - Certificate of Public Convenience and Necessity.

103-112. Class "C" Motor Carrier - Certificate of Public Convenience and Necessity.

103-113. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-114. Class "E" Motor Carrier - Certificate of Public Convenience and Necessity.

103-115. Class "F" Motor Carrier - Certificate of Public Convenience and Necessity.

103-116 to 103-119. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-116 to 103-119. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-116 to 103-119. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-116 to 103-119. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

Subarticle 3 Exemptions from Regulations

103-120. Motor Carriers Exempt from Economic Regulations.

103-121. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-122. Further Exemptions.

Subarticle 4 Application Procedures for Certificates

103-130. Applications Required.

103-131. Responsibility Fixed.

103-132. Publication of Notice of Filing.

103-133. Proof Required to Justify Approving an Application.

103-134. When Hearing May Be Held

103-135. Sale, Lease or Other Transfer of a Certificate of PC&N or FWA.

103-136. Protest.

103-137. Amendments.

103-138. Restrictions, Limitations, and Terms.

103-139. Processing of Application by Applicant.

Subarticle 5 Operations of Certificated Motor Carriers

103-150. Beginning Operations Under a Certificate.

103-151. Registration of Motor Vehicles.

103-152. Registration of Power Units Domiciled in South Carolina by Interstate Motor Carriers of Passengers.

103-153. Marking or Identification of Vehicles.

103-154. License Decals and Vehicle Permit Cards.

103-155. Transfer of Certificate of PC&N or Certificate of FWA Without Commission Approval Prohibited.

103-156. Unauthorized Use of Operating Rights Prohibited.

103-157. Duplication of Authority.

103-158. Issuance of Bills of Lading.

103-159. Contents of Bills of Lading.

103-160. Deleted by State Register Volume 32, Issue No. 5, eff May 23, 2008.

103-161. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-162. Bill of Lading to Accompany Shipment.

103-163. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff. June 26, 1998.

103-164. Suspension of Operations.

Subarticle 6 Insurance Policies and Surety Bonds

103-170. Insurance Policy or Surety Bond Required.

103-171. Filing Evidence of Bodily Injury and Property Damage Insurance Policy, Self-Insurance or Surety Bond.

103-172. Schedule of Minimum Limits.

103-173. Cargo Insurance or Surety Bond Required of Motor Carrier.

103-174. Filing Evidence of Cargo Insurance or Surety Bond.

103-175. Revocation of Certificate.

103-176. Cancellation of Insurance or Surety Bond.

103-177. Name of Insured.

103-178. Number of Copies Required.

103-179. Coverage to be Continuous.

103-180. Commission to Prescribe Forms.

103-181. Workers' Compensation Insurance.

Subarticle 7 Tariffs

103-190. Tariffs Must be Approved Before Commencement of Operations.

103-191. Commission to Establish Rates, etc.

103-192. Rates Must be Just and Reasonable.

103-193. Hearing and Publication on New Rate Schedule.

103-194. Criteria for Establishment of Rates.

103-195. Duties of Class E Household Good Movers As to Service and Regulations.

103-196. Maintenance of Copies of Tariffs.

103-197. Undue Preference Not Permitted.

103-198. Variations in Charges Prohibited.

103-199. Allowances Prohibited.

Subarticle 8 Commodities

103-210. Applications Must Specifically Set Forth Commodities Applied for.

103-211. Deleted by State Register Volume 19, Issue No. 5, eff. May 26, 1995.

Subarticle 9 Agreements, Leases and Contracts for Equipment by Holders of Certificates of PC&N

103-220. Use of Leased Vehicles.

103-221. Exemptions.

103-222. Lessee Responsible.

103-223. Safety Inspection of Leased Equipment.

103-224. Identification of Equipment.

103-225. Records Must be Maintained for Three Years.

Subarticle 10 Annual Reports and Accounting Methods and Procedures

103-230. Accounting.

103-231. Annual Reports.

103-232. Equipment Record.

103-233. Inspection of Vehicles, Books, Records, etc.

Subarticle 11 Penalties

103-240. Grounds for Revocation of Certificate.

103-241. Inspectors.

103-242 to 103-245. Deleted by State Register Volume 22, Issue No. 66, Part 3, eff. June 26, 1998.

103-242 to 103-245. Deleted by State Register Volume 22, Issue No. 66, Part 3, eff. June 26, 1998.

103-242 to 103-245. Deleted by State Register Volume 22, Issue No. 66, Part 3, eff. June 26, 1998.

103-242 to 103-245. Deleted by State Register Volume 22, Issue No. 66, Part 3, eff. June 26, 1998.

Subarticle 12 Procedures for Registration of Interstate Motor Carriers Under Public Law 102-240, SEC. 4005, TIT. IV [Deleted]

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-250 to 103-258. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

Subarticle 13 Registration of Operations by For-Hire Interstate Motor Carriers or Property or Passengers Exempt from Economic Regulation by the Interstate Commerce Commission [Deleted]

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

103-260 to 103-267. Deleted by State Register Volume 22, Issue No. 6, Part 3, eff June 26, 1998. Deletions are contingent on identical regulations of the Department of Public Safety being approved by the General Assembly. See 38-400 et seq.

Subarticle 14 Penalties [Redesignated]

103-270, 103-271. Redesignated by State Register Volume 22, Issue 6, Part 3, eff June 26, 1998.

103-270, 103-271. Redesignated by State Register Volume 22, Issue 6, Part 3, eff June 26, 1998.

103-272. Repealed by State Register Volume 12, Issue No. 5, eff May 27, 1988.

Subarticle 15 Appendix

103-280. Deleted by State Register Volume 32, Issue No. 5, eff May 23, 2008.

Article 3 Electric Systems

Subarticle 1 General Provisions

103-300. Authorization of Rules.

103-301. Application of Rules.

103-302. Definitions.

103-303. Authorization for Rates and Charges.

103-304. Territory and Certificates.

103-305. Utilities Rules and Regulations.

Subarticle 2 Records and Reports

103-310. Location of Records and Reports.

103-311. Retention of Records.

103-312. Data to be Filed with the Commission and Provided to the ORs.

103-313. Inspection of Utility Plant.

103-314. Interruption of Service.

103-315. Incidents.

103-316. Deleted by State Register Volume 32, Issue No. 5, eff May 23, 2008.

103-317. Meter History Records.

103-318. Meter, Test, Records and Reports.

Subarticle 3 Meters

103-320. Meter Requirements.

103-321. Meter Reading.

103-322. Meter Reading Data.

103-323. Meter Accuracy and Condition.

103-324. Meter Seal.

103-325. Location of Meters.

103-326. Change in Character of Service.

103-327. Master Metering.

Subarticle 4 Customer Relations

103-330. Customer Information.

103-331. Customer Deposits.

103-332. Amount of Deposits.

103-333. Interest on Deposits.

103-334. Deposit Records.

103-335. Deposit Receipt.

103-336. Deposit Retention.

103-337. Unclaimed Deposits.

103-338. Deposit Credit.

103-339. Customer Billing.

103-340. Adjustment of Bills.

103-341. Applications for Service.

103-342. Reasons For Denial or Discontinuance of Service.

103-343. Insufficient Reasons for Denying Service.

103-344. Right of Access.

103-345. Complaints.

103-346. Rates for Service, Rate Schedules, Rules and Regulations.

103-347. System Which Electrical Utility Must Maintain.

103-348. System Extensions.

103-349. Replacement of Meters.

103-350. Service Entrance Changes.

103-351. Temporary Service.

103-352. Procedures for Termination of Service.

Subarticle 5 Engineering

103-360. Requirements for Good Engineering Practice.

103-361. Acceptable Standards.

103-362. Acceptable References.

103-363. Adequacy of Service.

Subarticle 6 Inspections and Tests

103-370. Electrical Utility Inspection and Tests.

103-371. ORS Inspections and Tests.

103-372. Facilities and Equipment for Testing.

103-373. Test Procedures and Accuracies.

Subarticle 7 Standards and Quality of Service

103-380. Quality of Service.

103-381. Interruption of Service.

103-382. Restrictions on the Use of Service.

103-383. Special Tests.

Subarticle 8 Safety

103-390. Acceptable Standards.

103-391. Protective Measures.

103-392. Safety Program.

Article 4 Gas Systems

Subarticle 1 General

103-400. Authorization of Rules.

103-401. Application of Rules.

103-402. Definitions.

103-403. Authorization for Rates and Charges.

103-404. Territory and Certificates.

103-405. Utility Rules and Regulations.

Subarticle 2 Records and Reports

103-410. Location of Records and Reports.

103-411. Retention of Records.

103-412. Data to be Filed with the Commission and Provided to the ORS.

103-413. Inspection of Gas Systems.

103-414. Interruption of Service.

103-415. Incidents.

103-416. Deleted by State Register Volume 32, Issue No. 5, eff May 23, 2008.

103-417. Meter History.

103-418. Meter Test Records and Reports.

Subarticle 3 Meters

103-420. Meter Requirements.

103-421. Meter Reading.

103-422. Meter Reading Data.

103-423. Meter Accuracy and Condition.

103-424. Meter Seal.

103-425. Configuation and Location of Meter.

103-426. Change in Character of Service.

Subarticle 4 Customer Relations

103-430. Customer Information.

103-431. Customer Deposits.

103-432. Amount of Deposit.

103-433. Interest on Deposits.

103-434. Deposit Records.

103-435. Deposit Receipt.

103-436. Deposit Retention.

103-437. Unclaimed Deposit.

103-438. Deposit Credit.

103-439. Customer Billing.

103-440. Adjustment of Bills.

103-441. Applications for Service.

103-442. Reasons for Denial or Discontinuance of Service.

103-443. Insufficient Reasons for Denying Service.

103-444. Right of Access.

103-445. Complaints.

103-446. Contracts, Rate Schedules, Rules and Regulations.

103-447. System Which Gas Utility Must Maintain.

103-448. System Extensions.

103-449. Replacement of Meters.

103-450. Service Entrance Changes.

103-451. Temporary Service.

103-452. Procedures for Termination of Service.

Subarticle 5 Engineering

103-460. Criteria for Good Engineering Practice.

103-461. Acceptable Standards.

103-462. Acceptable References.

103-463. Adequacy of Service.

103-464. Inspection of Plant.

103-465. Inactive Service Lines.

Subarticle 6 Inspection and Tests

103-470. Utility Inspection and Tests.

103-471. Periodic Tests.

103-472. Meter Testing on Request of Customer.

103-473. ORS Inspection and Tests.

103-474. Facilities and Equipment for Testing.

103-475. Test Procedures and Accuracies.

Subarticle 7 Standards and Quality of Service

103-480. Quality of Service.

103-481. Interruption of Service.

103-482. Restrictions on Use of Service.

103-483. Special Tests.

103-484. Deleted by State Register Volume 32, Issue No. 5, eff May 23, 2008.

103-485. System Pressure Monitoring.

Subarticle 8 Safety

103-490. General.

103-491. Protective Measures.

103-492. Safety Program.

103-493. Leakage.

103-494. Interruptions in Service.

Article 5 Sewerage Utilities

Subarticle 1 General

103-500. Authorization of Rules.

103-501. Application of Rules.

103-502. Definitions.

103-502.1. Commission.

103-502.2. Customer.

103-502.3. Customer Main Extension Fee.

103-502.4. Customer Service Line.

103-502.5. Homeowners Association.

103-502.6. Main.

103-502.7. Premises.

103-502.8. Rate.

103-502.9. The Office of Regulatory Staff.

103-502.10. Tap Fee.

103-502.11. Utility.

103-502.12. Utility Service Line.

103-502.12. Sewerage or Wastewater Plant.

103-503. Authorization for Rates and Charges.

103-504. Territory and Certificates.

103-505. Utility Rules and Regulations.

103-506. Security Issues.

Subarticle 2 Records and Reports

103-510. Location of Records and Reports.

103-511. Retention of Records.

103-512. Data to be Filed with the Commission and Provided to the ORS.

103-512.1. Annual Report.

103-512.2. Current Information and Documents.

103-512.2.1. Tariff.

103-512.2.2. Special Contract Forms.

103-512.2.3. Customer Bill.

103-512.2.4. Operating Area Maps.

103-512.2.5. Authorized Utility Representative.

103-512.3. Performance Bond.

103-512.3.1. Amount of Bond.

103-512.3.2. Sureties.

103-512.3.3. Financial Statement.

103-512.4. Rate Applications.

103-513. Inspection of Plant and Equipment.

103-514. Interruption of Service/Violation of Rules.

103-515. Accidents.

103-516. Complaints.

103-517. Accounting Procedures.

Subarticle 3 Meters

103-520. Change in Character of Service.

Subarticle 4 Customer Relations

103-530. Customer Information.

103-531. Customer Deposits.

103-531.1. Amount of Deposit.

103-531.2. Interest on Deposits.

103-531.3. Deposit Records.

103-531.4. Deposit Receipt.

103-531.5. Deposit Retention.

103-531.6. Unclaimed Deposits.

103-531.7. Deposit Credit.

103-532. Customer Billing.

103-532.1. Customer Bill Forms.

103-532.2. Late Payment Charges.

103-532.3. Payment by Check.

103-532.4. Charges for Disconnection and Reconnection.

103-532.5. Deferred Payment Plan.

103-533. Adjustment of Bills.

103-534. Application for Service.

103-535. Denial or Discontinuance of Service.

103-535.1. Notice Prior to Discontinuance of Service.

103-536. Insufficient Reasons for Denying Service.

103-537. Right of Access.

103-538. Customer Complaints.

103-539. Tariff's Rules and Regulations.

103-540. System Which Utility Must Maintain.

103-541. Contracts.

Subarticle 5 Engineering

103-550. Good Engineering Practice.

103-551. Design and Construction Requirements.

103-552. Minimum Pipe Size.

103-553. Adequacy of Sewerage Plant.

103-554. Inspection of Sewerage Plant.

103-555. Service Pipe Connections.

103-556. Engineering Analysis.

Subarticle 6 Inspection and Tests

103-560. Utility Inspection and Test.

103-561. ORS Inspection and Test.

103-562. Testing Facilities.

103-563. Trouble Reports.

103-564. Maintenance of Plant and Equipment.

Subarticle 7 Standards and Quality of Service

103-570. Quality of Service.

103-571. Interruptions of Service.

Subarticle 8 Safety

103-580. Acceptable Standards.

103-581. Protective Measures.

103-582. Safety Program.

Article 6 Telecommunications Utilities

Subarticle 1 General

103-600. Authorization of Rules.

103-601. Application of Rules.

103-602. Definitions.

103-602.1. Access Line.

103-602.2. Commission.

103-602.3. Customer.

103-602.4. Interexchange Carrier.

103-602.5. ORS.

103-602.6. PSP.

103-602.7. Radio Common and Cellular Carrier.

103-602.8. Reference.

103-602.9. Standard Network Interface Device.

103-602.10. Telephone Utility.

103-602.11. Written or in Writing.

103-603. Authorization for Rates and Charges.

103-604. Territory and Certificated Area.

103-605. Telephone Utility Rules and Regulations.

103-606. Service Offerings.

Subarticle 2 Records and Reports

103-610. Location of Records and Reports.

103-611. Retention of Records.

103-612. Data to be Filed with the Commission and Provided to the ORS.

103-613. Deleted by State Register Volume 31, Issue No. 4, eff April 27, 2007.

103-614. Interruption of Service.

103-615. Accidents.

103-616. Complaints Received from the ORS.

103-617. Tests.

103-618. Service Reports.

103-619. Held Applications/Availability of Service.

Subarticle 3 Customer Relations

103-620. Customer Information.

103-621. Customer Deposits.

103-621.1. Deposit Receipt.

103-621.2. Amount of Deposit.

103-621.3. Interest on Deposits.

103-621.4. Deposit Records.

103-621.5. Deposit Retention.

103-621.6. Unclaimed Deposits.

103-621.7. Deposit Credit.

103-622. Customer Billing.

103-622.1. Bill Forms.

103-622.2. Late Payment Charges.

103-622.3. Disconnection and Reconnection.

103-622.4. Payment by Check.

103-622.5. Deferred Payment Plan.

103-623. Adjustment of Bills.

103-623.1. Customer Willfully Overcharged.

103-623.2. Customer Inadvertently Overcharged.

103-623.3. Customer Undercharged Due to Willfully Misleading Company.

103-623.4. Customer Undercharged Due to Human or Machine Error.

103-624. Applications for Regulated Service.

103-624.1. Method.

103-624.3. Termination.

103-625. Reasons for Denial or Discontinuance of Service.

103-626. Insufficient Reasons for Denying Service.

103-627. Rights of Access.

103-628. Complaints.

103-629. Tariffs, Rules and Regulations.

103-630. System Which Telephone Utility Must Maintain.

103-631. Directories.

103-632. Deleted by State Register Volume 31, Issue No. 4, eff April 27, 2007.

103-633. Procedures for Termination of Service.

Subarticle 4 Engineering

103-640. Requirements for Good Engineering Practice.

103-641. Acceptable Standards.

103-642. Acceptable References.

103-643. Adequacy of Service.

103-644. Inspection of Plant.

103-645. Hazardous Locations.

103-646. Emergency Operation.

Subarticle 5 Inspection and Tests

103-650. Telephone Utility Inspection and Test.

103-651. ORS Inspection and Test.

103-652. Testing Facilities.

103-653. Trouble Reports.

103-654. Maintenance of Plant and Equipment.

Subarticle 6 Standards and Quality of Service

103-660. Quality of Service.

103-661. Interruptions of Service.

103-662. Restrictions on Use of Service.

103-663. Service Standards.

103-663.1. Availability of Service.

103-663.2. Equipment Requirements.

103-663.3. Subscriber Loop-Transmission Objectives.

103-663.4. Dialtone.

103-663.5. Answering Time.

103-663.6. Customer Trouble Reports.

103-663.7. Customer Out of Service Trouble Clearing Time.

Subarticle 7 Safety

103-670. Acceptable Standards.

103-671. Protective Measures.

103-672. Safety Program.

Subarticle 8 Telecommunication Relay Service Advisory Committee

103-680. Role of the Advisory Committee.

103-681. Committee Name.

103-682. Composition of the TRS Advisory Committee.

103-683. Meetings.

103-684. Commission Approval.

103-690. Designation of Eligible Telecommunications Carriers.

Article 7 Water Utilities

Subarticle 1 General

103-700. Authorization of Rules.

103-701. Application of Rules.

103-702. Definitions.

103-702.1. Commission.

103-702.2. Curb Stop.

103-702.3. Customer.

103-702.4. Customer Contribution in Aid of Construction.

103-702.5. Customer Service Line.

103-702.6. Error in Registration.

103-702.7. Homeowners Association.

103-702.8. Main.

103-702.9. Meter.

103-702.10. The Office of Regulatory Staff.

103-702.11. Premises.

103-702.12. Rate.

103-702.13. Tap Fee.

103-702.14. Utility.

103-702.15. Utility Service Line.

103-702.16. Water Plant.

103-703. Authorization for Rates and Charges.

103-704. Territory and Certificates.

103-705. Utilities Rules and Regulations.

103-706. Security Issues.

Subarticle 2 Records and Reports

103-710. Location of Records and Reports.

103-711. Retention of Records.

103-712. Data to be Filed with the Commission and Provided to the ORS.

103-713. Inspection of Plant and Equipment.

103-714. Interruption of Service.

103-715. Accidents.

103-716. Complaints.

103-717. Meter History Records.

103-718. Meter Test Records and Reports.

103-719. Accounting Procedures.

Subarticle 3 Meters

103-720. Meter Requirements.

103-721. Meter Readings.

103-722. Meter Accuracy and Condition.

103-723. Meter Seal.

103-724. Meter Location.

103-725. Change in Character of Service.

103-726. Meter Damage.

Subarticle 4 Customer Relations

103-730. Customer Information.

103-731. Customer Deposits.

103-731.1. Amount of Deposit.

103-731.2. Interest on Deposits.

103-731.3. Deposit Records.

103-731.4. Deposit Receipt.

103-731.5. Deposit Retention.

103-731.6. Unclaimed Deposits.

103-731.7. Deposit Credit.

103-732. Customer Billing.

103-732.1. New Service.

103-732.2. Customer Bill Forms.

103-732.3. Late Payment Charges.

103-732.4. Payment by Check.

103-732.5. Charges for Discontinuance and Reconnection.

103-732.6. Estimated Bills.

103-732.7. Deferred Payment Plan.

103-733. Adjustments of Bills.

103-733.1. Fast or Slow Meters.

103-733.2. Customer Inadvertently Overcharged.

103-733.3. Customer Inadvertently Undercharged.

103-733.4. Customer Willfully Overcharged.

103-733.5. Customer Undercharged Because of Fraud or Willful Misrepresentation.

103-734. Applications for Service.

103-735. Denial or Discontinuance of Service.

103-735.1. Procedures for Termination of Service.

103-736. Insufficient Reasons for Denying Service.

103-737. Right of Access.

103-738. Customer Complaints.

103-739. Tariffs, Rules and Regulations.

103-740. System Which Utility Must Maintain.

103-741. Replacement of Meters.

103-742. Waste of Water.

103-743. Contracts.

Subarticle 5 Engineering

103-750. Requirement for Good Engineering Practice.

103-751. Acceptable Standards.

103-752. Acceptable References.

103-753. Adequacy of Service.

103-754. Inspection of Utility Plant.

103-755. Temporary Service.

103-756. Engineering Analysis.

Subarticle 6 Inspection and Tests

103-760. Utility Inspections and Tests.

103-761. Commission Inspection and Tests.

103-762. Test Procedures and Accuracies.

103-763. Facilities and Equipment for Testing.

Subarticle 7 Standards and Quality of Service

103-770. Quality of Service.

103-771. Interruptions of Service.

103-772. Restrictions of the Use of Service.

103-773. Pressure Tests.

103-774. Pressure Limits.

Subarticle 8 Safety

103-780. Acceptable Standards.

103-781. Protective Measures.

103-782. Safety Program.

Article 8 Practice and Procedure

103-800. Authorization.

103-801. Application of Rules.

103-802. Purpose of Rules.

103-803. Waiver of Rules.

103-804. Definitions.

103-805. Deleted by State Register Volume 31, Issue No. 4, eff April 27, 2007.

103-810. Functions of the Commission.

103-811. Commissioners.

103-812. Chairman and Vice Chairman.

103-813. The Commission Staff.

103-814. Commission Meetings.

103-815. Office Hours.

103-816. Written Correspondence.

103-817. Proceedings.

103-818. Rulemaking Proceedings.

103-819. General Contents of Pleadings.

103-820. General Form of Pleadings.

103-821. Copies of Pleadings.

103-822. Signature and Verification.

103-823. Applications.

103-824. Complaints.

103-825. Petitions.

103-826. Answers.

103-827. Protests.

8 103-828. Amendments.

103-829. Motions.

103-830. Filing and Service of Pleadings.

103-831. Computation of Time.

103-832. Subpoenas and Subpoenas Duces Tecum.

103-833. Written Interrogatories and Request for Production of Documents and Things.

103-834. Depositions.

103-835. Other Discovery Procedures.

103-836. How Hearings are Set.

103-837. Hearing Calendar.

103-838. Continuance.

103-839. Prehearing Conferences.

103-840. Consolidated Hearings.

103-841. Presiding Officer.

103-842. Order of Procedure.

103-843. Standard of Conduct.

103-844. Failure to Attend Designated Hearing.

103-845. Witnesses.

103-846. Evidence.

103-847. Documentary Evidence.

103-848. Exhibits.

103-849. Objections to the Introduction of Evidence.

103-850. Transcripts.

103-851. Briefs or Proposed Orders.

103-852. Service of Orders.

103-853. Finality of Decision.

103-854. Petition for Rehearing or Reconsideration.

103-855. Presiding Officer's Proposed Report.

103-856. Appellate Review.

103-857. Penalty Provisions.

103-858. General Provisions.

103-859. Emergency Procedures.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-860 to 103-876. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.

103-880 to 103-886. Deleted by State Register Volume 31, Issue No, 4, eff April 27, 2007.